Questions we get every week

Yes, and most of our travellers do. You'll share a twin room with someone of the same gender, or pay a single supplement if you'd rather not.

We monitor the forecast closely and will reroute or reschedule a day rather than cancel outright wherever possible. If we do have to cancel a departure, you get a full refund or a free transfer to another date.

Yes, the number is in the footer and on every trip page. We reply during office hours, 9am–8pm.

Only for trips that need it for permits — Sundarbans and hill-district trips, mainly. The trip page tells you if it applies.

bKash, Nagad, card and bank transfer are all accepted through secured gateways. We never see or store your card details.

Yes. Full refund up to 7 days before departure, 50% up to 3 days before, and no refund inside 3 days — the exact policy is on every trip page.